Skip to main content
eBay LogoCustomer Service
    • Daily Deals
    • Help & Contact
    • Sell
    • My eBayExpand My eBay
      • Summary
      • Recently Viewed
      • Bids/Offers
      • Watch List
      • Purchase History
      • Selling
      • Saved Searches
      • Saved Sellers
      • Messages

    Customer Service

    https://ir.ebaystatic.com/rs/v/l5dthktngqy5nexf4ojif4r3c2h.png

    You are here

    1. Home
    2. Customer Service
    3. Find an answer

    Hi! Sign in for help with your account activities

    Popular solutions

    • Contact PayPal
    • Didn't receive an item
    • Item wasn't as described
    • Handling an unpaid item
    • How we use feedback to determine your late shipment rate
    • How to update your account information
    • Listing items
    • Suspended eBay account
    • Seller performance standards and seller levels

    Browse by topic

    Buying
    Buying basics
    How to bid or buy
    Retract a bid
    Buying as a guest
    How to pay for items
    Leaving Feedback for sellers
    Returning an item
    Paying for items
    How to pay for items
    Trouble paying for an item
    Cancel a purchase
    Appeal an unpaid item case
    Didn't receive an item
    Standard Purchase Protection Programme
    Status of a case
    Cancel a purchase
    Wrong shipping address
    Returns
    Returning an item
    Item isn't as described
    Appealing the decision on a case
    Cancel a purchase
    Cancel a purchase
    Other buying problems
    Item you were bidding on is gone
    Report an item or listing violation
    Report an issue with a seller
    Contact PayPal
    Selling
    Listing items
    How to start selling
    Can't list an item
    Selling tools for high-volume sellers
    Revise a listing
    Blocking a bidder or buyer
    Managed payments Selling
    Using the Payments tab in Seller Hub
    Updating your listings for managed payments
    Reconciling your eBay sales transactions for managed payments
    How payouts work for managed payments sellers
    Pending payments as a managed payments seller
    Choose a payment method for cost of sales for managing payment services
    Managed payments Disputes
    Handling payment disputes as a managed payments seller
    Refunding buyers as a managed payments seller
    Selling fees
    Fees for selling
    Questions about an invoice
    Requesting a credit
    Completing a sale
    Receiving payments
    Buyer didn't pay (unpaid item)
    Cancel a sale
    Shipping information for sellers
    Returns
    Appealing the decision on a case
    Defects and your seller performance
    Seller performance standards
    Defects
    Feedback
    Shipping and handling
    Estimating shipping costs
    Buyer is in a country you don't ship to
    Global Shipping Program
    About SEAPaSS
    Other selling problems
    Increase your selling limits
    Blocked from listing an item
    Listing was removed from eBay
    Report an item or listing violation
    Report an issue with a buyer
    Contact PayPal
    Account
    Managed payment Account
    Introducing managed payments on eBay
    Submitting or updating your information for managed payments
    Updating your Payoneer account details for managed payments
    Updating your personal details for managed payments
    Registration
    Register for a new account
    Updating account information
    Update your contact information
    Forgot user ID or password
    Closing your account
    Billing and invoices
    Questions about an invoice
    Account on hold for non-payment
    Why are buyer payments held?
    Account restriction and selling limits
    Increase your selling limits
    Buying and selling activities are restricted
    Account on hold for non-payment
    Someone has used my account
    Suspended eBay account
    Seller performance standards
    Account safety
    Someone has used my account
    Forgot user ID or password
    Other account problems
    Someone has used my account
    Forgot user ID or password
    Closing your account
    Defects
    Contact PayPal
    Returns
    Returns for buyers
    Returning an item
    Item isn't as described
    Appealing the decision on a case
    Returns for sellers
    Appealing the decision on a case
    Credit for an item that was returned
    Fees and billing
    Selling fees
    Fees for selling
    Billing and invoices
    Questions about an invoice
    Account on hold for non-payment
    Why are buyer payments held?
    Requesting a credit
    Unpaid items and fee credits
    Credit for an item that didn't sell
    Credit for an item that was returned
    Promotional credits and discounts

    Need our assistance?

    Additional site navigation

    • About eBay
    • Announcements
    • Community
    • Security Centre
    • Resolution Centre
    • Seller Central
    • Policies
    • Help & Contact
    • Site Map
    Copyright © 1995-2021 eBay Inc. All Rights Reserved. User Agreement, Privacy, Cookies and AdChoiceNorton Secured - powered by DigiCert