Here's what we found for "Buyer didn't pay (unpaid item)"

If you haven't been paid for something you sold, you have a few options—and in most cases you may get a final value fee credit.

Resend the invoice to the buyer

  1. Go to the Sold section in My eBay.
  2. To the right of the item, in the Action drop-down menu, click Send Invoice.
  3. If you'd like to review the payment and shipping details before sending, click Preview invoice before sending.

Contact the buyer

Try to work things out with the buyer by contacting them. They may need more time to make a payment.

Cancel the order

If the buyer wants to cancel the order, you'll get a fee credit.

  1. Go to the Sold section in My eBay.
  2. Select Cancel order from the More actions drop-down menu and select the reason.

Open an unpaid item case

Click the Open a case button and select the item. Depending on the outcome, you may get a fee credit. If you sell a lot of items, you can also try our Unpaid Item Assistant, which opens and closes cases automatically on your behalf.

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