Customer Service

If you've sold an item but haven't been paid, there are a few things you can check:

• Review the Sold section in your account to make sure that the buyer has completed checkout. A blue check mark indicates checkout is complete. If they haven't completed checkout, contact them through Messages.
• Make sure that the buyer sent payment to an email address that has been added to your PayPal account and confirmed.
• If the email address on your listing was incorrect or misspelled, you can send the buyer a manual PayPal invoice.

Here's more information about getting paid for items you've sold. Select the topic you'd like to learn more about.

Sending invoices and getting paid

• Sending an invoice to a buyer
• How to get paid with PayPal
• What payment methods are acceptable

Solving payment issues

• You received a payment notification email, but the payment doesn't appear in your PayPal account
• Why a PayPal payment might be held
• Fee credit for an item when the buyer hasn't paid
• The buyer doesn't want to buy
• Cancel a sale