Customer Service

If you're having trouble paying for an item, check your PayPal information, debit or credit card details, and the email address registered to your eBay account. If any of these are incorrect, you may have to update them before you can pay.

If your credit or debit card details are correct and you're still having an issue paying for your item, you may be using an older web browser that isn't secure enough for making payments or managing your payment methods. You'll need to upgrade your browser in order to buy the item.

If you're still having trouble paying:

• Make sure your primary shipping address is correct. If it's not, please update it.
• If the payment appears in your purchase history with an hourglass icon, the PayPal payment is pending and hasn't been received by the seller. Once the payment is complete, the seller will ship the item.
• If your payment shows as unclaimed in your PayPal account, contact the seller to let them know. Once the payment is accepted, the seller will ship the item.

More actions:

• Update shipping address
• Contact the seller
• Cancel a purchase
• Appeal an unpaid item

Learn more:

• Pending payments
• Changing payment methods for purchases
• Combining payments to sellers
• How to pay for items with a credit or debit card
• Using coupons and vouchers