Customer Service

If you're having trouble paying for an item, check your payment information, debit or credit card details, and the email address registered to your eBay account. If any of these are incorrect, you may have to update them before you can pay.

If your credit or debit card details are correct and you're still having an issue paying for your item, you may be using an older web browser that isn't secure enough for making payments or managing your payment methods. You'll need to upgrade your browser in order to buy the item.

If you have problems paying for your items or if you receive an error message at checkout, try the following troubleshooting tips to resolve the issue:

• Check you've entered your payment details correctly
• Make sure your billing address matches the address on your payment method
• Try checking out on another device. If you're using the eBay desktop site, try checking out on the mobile site or app, or vice versa
• Try checking out on another browser. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again
• Make sure your payment method hasn't expired. For example, if you're paying with a credit or debit card, check the expiry date on the card
• If you're using a new credit or debit card, you may need to activate the card before you can use it. We recommend contacting your bank or card issuer for instructions

If you're still having trouble paying:

• Make sure your primary shipping address is correct. If it's not, please update it.

Learn more:

• Contacting the seller