Here's what we found for "Time Away"

If you need to take a break from eBay and won't be able to process your sales as normal, you can schedule some time away. From your Time Away settings, you can choose whether you want to Allow item sales or Pause item sales. You can also set an automatic response for buyers who contact you through eBay Messages during your time away.   

Schedule time away

Here's how to schedule your time away if needed:

  1. Go to your Time Away settings.
  2. Select Schedule time away.
  3. Select Allow item sales while on time away or Pause item sales while on time away.
  4. Set a Start date and End date for your time away. 
    • If you allow item sales, your time away can be up to 15 days
    • If you pause item sales,  your time away can be up to up to 30 days
    • You should schedule your time away to start a day before your time off to accommodate any last day orders and end it a day later than your return date to accommodate processing of all pending orders
  5. Select Apply.

Your time away will begin at 00:01 on your scheduled start date and finish at 23:59 on your scheduled end date.

Allow item sales

When you allow item sales to continue while you're away, it's important to remember the following points:

  • Your listings will still be visible and buyers can still purchase them
  • However, buyers will see a message at the top of your listings informing them that you are on time away
  • The estimated delivery date will also be automatically updated in the Shipping and Delivery sections of your listings, so you don't need to make any manual changes
    • Delivery dates will not be updated for digital items or items with local pickup, in-store pickup, or Global Shipping Program as the shipping option. You may want to change the shipping format or the handling times on these items while on time away.

Pause item sales

When you pause item sales, remember the following:

  • Fixed price listings will be hidden from search results and purchases will be blocked  
  • If a buyer previously added one of your items to their watch list or cart and tries to buy it while you're away, the purchase will be blocked and they'll see a note stating that you're not processing orders until the time away end date
  • It can take a few hours for your fixed price listings to become hidden, so we recommend setting your time away in advance whenever possible
  • After time away ends it can take a couple of hours for your listings to re-appear in search results. Listings will re-appear automatically, you do not need to edit your listings

Auction listings: When you pause item sales, buyers will still be able to see and buy your auction-style listings but they'll see a message at the top of the View item page for these listings informing them that you are on time away. The estimated delivery date will also be updated in the Shipping and Delivery sections of the View Item page. The estimated delivery date will also be updated in the Shipping and Delivery sections of the View Item page. (With the exception of digital items or items with local pickup, in-store pickup, or Global Shipping Program as the shipping option.)

Important: While you're on time away, you still need to uphold commitments to your buyers, such as fulfilling orders sold before your time away start date and responding to any open buyer requests related to items sold before your time away start date. eBay fees will also continue to apply during your time away (such as listing-related fees or any subscription fees you have).

To end your time away earlier than the scheduled date:

  1. Go to Time Away settings.
  2. Select Cancel time away or set the End date to an earlier date.
  3. Select Apply.

If you cancel time away or set the end date to today's date, it can take a couple of hours for your listings to appear in search results.

Set an Automatic response

You can set up an automatic response for anyone who contacts you through eBay Messages during your time away. Here's how:

  1. Go to Time Away settings.
  2. Select Automatic response.
  3. Select Message when on time away.
  4. Set a Start date and End date for your message. 
  5. Type your message in the Automatic response box.
  6. Select Apply.

If someone contacts you through eBay Messages during your time away, they'll receive your automatic response message, along with the end date of your time away.

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