Customer Service

If you haven't been paid for an item that you sold, you may be able to get a credit for the final value fee.The first step in resolving an unpaid item is to contact the buyer.

You may also be able to get a credit for the final value fee for the item.

• If the buyer is unable to pay for the item, you can cancel the order.
• If the buyer doesn't respond or hasn't paid within 2 days of purchasing the item or winning the auction, you can open an unpaid item case.
• If you resolve the issue or receive payment, you can close the unpaid item case.